:root{--blue:#254098;--blue-soft:#E8ECF7;--blue-ink:#1A2E6E;--ink:#152321;--ink-2:#4B5A56;--ink-3:#7A8884;--line:#DDE2E0;--bg:#F6F7F9;--surface:#fff;
--green:#22795A;--green-soft:#DFF1E8;--amber:#B7791A;--amber-soft:#FBF0DC;--red:#B4433A;--red-soft:#FAE4E1;--violet:#6B4FBB;--violet-soft:#ECE6F8;--mono:ui-monospace,SFMono-Regular,Menlo,monospace}
*{box-sizing:border-box}body{margin:0;font-family:Mulish,system-ui,-apple-system,sans-serif;background:var(--bg);color:var(--ink);font-size:15px;line-height:1.5}
a{color:var(--blue);text-decoration:none}a:hover{text-decoration:underline}
.layout{display:grid;grid-template-columns:230px 1fr;min-height:100vh}
.side{background:var(--surface);border-right:1px solid var(--line);padding:20px 14px;display:flex;flex-direction:column;gap:4px;position:sticky;top:0;height:100vh}
.brand{font-weight:800;color:var(--blue);font-size:19px;padding:6px 10px 14px}.brand small{display:block;font-weight:400;color:var(--ink-3);font-size:12px}
.side a.nav{display:block;padding:9px 12px;border-radius:8px;color:var(--ink-2);font-weight:600}.side a.nav.on,.side a.nav:hover{background:var(--blue-soft);color:var(--blue-ink);text-decoration:none}
.side .foot{margin-top:auto;font-size:12.5px;color:var(--ink-3);padding:10px}.side .foot a{display:block;margin-top:4px}
.main{padding:28px 36px;max-width:1200px}
h1{font-size:26px;font-weight:800;margin:0 0 4px}h2{font-size:18px;font-weight:700;margin:24px 0 10px}.sub{color:var(--ink-2);margin:0 0 20px}
.grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:12px}
.card{background:var(--surface);border:1px solid var(--line);border-radius:10px;padding:16px 18px}
.card h3{margin:0 0 6px;font-size:16px}.card p{margin:0;color:var(--ink-2);font-size:14px}
.tile{border-left:4px solid var(--amber);background:var(--surface);border-radius:0 8px 8px 0;padding:12px 14px;border:1px solid var(--line);border-left-width:4px}
.tile.red{border-left-color:var(--red)}.tile.green{border-left-color:var(--green)}.tile.amber{border-left-color:var(--amber)}
.tile b{font-size:24px;display:block;line-height:1.1}.tile span{color:var(--ink-2);font-size:13.5px}
.kpi{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px;margin-bottom:18px}
.kpi .card b{font-size:26px;display:block}.kpi .card span{color:var(--ink-3);font-size:13px}
table{width:100%;border-collapse:collapse;background:var(--surface);border:1px solid var(--line);border-radius:10px;overflow:hidden;font-size:14px}
th,td{padding:10px 12px;text-align:left;border-bottom:1px solid var(--line);vertical-align:top}th{font-size:12px;text-transform:uppercase;letter-spacing:.05em;color:var(--ink-3);background:#FAFBFC}
tr:last-child td{border-bottom:0}
.pill{display:inline-block;padding:2px 9px;border-radius:20px;font-size:12px;font-weight:700}
.ok{background:var(--green-soft);color:var(--green)}.err{background:var(--red-soft);color:var(--red)}.warn{background:var(--amber-soft);color:var(--amber)}.muted{background:#EEF0F2;color:var(--ink-3)}.vio{background:var(--violet-soft);color:var(--violet)}
.btn{display:inline-block;background:var(--blue);color:#fff;border:0;border-radius:8px;padding:9px 16px;font-weight:700;font-family:inherit;font-size:14px;cursor:pointer}.btn:hover{background:var(--blue-ink);text-decoration:none}
.btn.sec{background:var(--surface);color:var(--blue);border:1px solid var(--line)}.btn.sm{padding:5px 10px;font-size:13px}.btn.danger{background:var(--red)}
input,select,textarea{width:100%;padding:9px 11px;border:1px solid var(--line);border-radius:8px;font-family:inherit;font-size:14px;background:#fff;color:var(--ink)}
textarea{min-height:220px;line-height:1.5}textarea.tall{min-height:420px;font-family:var(--mono);font-size:13px}
label{display:block;font-size:12.5px;font-weight:700;color:var(--ink-2);margin:12px 0 4px}
.row{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.tabs{display:flex;flex-wrap:wrap;gap:4px;border-bottom:1px solid var(--line);margin:16px 0 18px}.tabs a{padding:8px 14px;border-radius:8px 8px 0 0;color:var(--ink-2);font-weight:600}.tabs a.on{background:var(--blue-soft);color:var(--blue-ink)}
.agent-head{display:flex;gap:14px;align-items:center}.avatar{width:46px;height:46px;border-radius:12px;display:grid;place-items:center;color:#fff;font-weight:800;font-size:18px}
.note{font-size:12.5px;color:var(--ink-3)}.flash{background:var(--green-soft);color:var(--green);padding:8px 12px;border-radius:8px;margin-bottom:12px;font-weight:600}
.chat{display:flex;flex-direction:column;gap:10px;margin-bottom:14px}.msg{max-width:78%;padding:10px 14px;border-radius:12px;white-space:pre-wrap;font-size:14px}
.msg.user{align-self:flex-end;background:var(--blue);color:#fff}.msg.assistant{align-self:flex-start;background:var(--surface);border:1px solid var(--line)}
.login{max-width:380px;margin:12vh auto;background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:30px}
.login h1{color:var(--blue)}.error{background:var(--red-soft);color:var(--red);padding:8px 12px;border-radius:8px;font-size:14px;margin:10px 0}
.secret-box{background:#FFF7E6;border:1px solid #F1D9A0;border-radius:10px;padding:14px;margin-bottom:16px}.secret-box code{font-family:var(--mono);font-size:16px;background:#fff;padding:3px 8px;border-radius:6px}
.mono{font-family:var(--mono);font-size:12.5px}.right{text-align:right}
form.inline{display:inline}
@media(max-width:800px){.layout{grid-template-columns:1fr}.side{position:static;height:auto;flex-direction:row;flex-wrap:wrap}.main{padding:18px}.row{grid-template-columns:1fr}}

.toast{position:fixed;top:18px;right:18px;z-index:50;background:var(--ink);color:#fff;padding:12px 18px;border-radius:10px;font-weight:600;box-shadow:0 8px 24px rgba(0,0,0,.18);animation:toastin .25s ease-out;max-width:min(420px,90vw)}
.toast.hide{opacity:0;transform:translateY(-8px);transition:all .5s}
@keyframes toastin{from{opacity:0;transform:translateY(-10px)}to{opacity:1;transform:none}}
button:disabled{opacity:.6;cursor:progress}
/* переписки */
.filters{display:flex;gap:6px;flex-wrap:wrap;margin:0 0 14px}.chip{padding:5px 12px;border-radius:20px;border:1px solid var(--line);background:var(--surface);font-size:13px;font-weight:600;color:var(--ink-2)}.chip.on{background:var(--blue-soft);color:var(--blue-ink);border-color:transparent}
.dlist{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:12px}
.dlg{display:block;background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:14px 16px;color:var(--ink)}.dlg:hover{text-decoration:none;border-color:var(--blue);box-shadow:0 4px 14px rgba(37,64,152,.08)}
.dlg.wait{border-left:4px solid var(--amber)}.dlg-head{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-bottom:6px}.dlg-last{font-size:14px;color:var(--ink);margin-bottom:8px}
.dlg-rec{font-size:13px;color:var(--ink-2);background:#F3F6FF;border-radius:8px;padding:8px 10px;margin-bottom:8px}.dlg-meta{font-size:12px;color:var(--ink-3)}.muted-text{color:var(--ink-3)}
.tag{display:inline-block;background:var(--blue);color:#fff;font-size:11px;font-weight:700;border-radius:6px;padding:2px 7px;margin-right:6px;vertical-align:middle}
.crumbs{margin:0 0 8px;font-size:13.5px}.dlg-title{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;flex-wrap:wrap}
.dlg-grid{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(320px,.85fr);gap:18px;align-items:start}@media(max-width:980px){.dlg-grid{grid-template-columns:1fr}}
.tg{background:#E7EBF0;border:1px solid var(--line);border-radius:14px;overflow:hidden}.tg-body{height:min(70vh,760px);overflow-y:auto;padding:16px 14px;display:flex;flex-direction:column;gap:6px;background:#DCE3EA}
.tg-day{text-align:center;margin:8px 0}.tg-day span{background:rgba(0,0,0,.18);color:#fff;font-size:12px;font-weight:700;padding:3px 10px;border-radius:12px}
.bubble{max-width:78%;padding:7px 11px 5px;border-radius:14px;font-size:14.5px;line-height:1.4;position:relative;box-shadow:0 1px 1px rgba(0,0,0,.08)}
.bubble.in{align-self:flex-start;background:#fff;border-bottom-left-radius:4px}.bubble.out{align-self:flex-end;background:#DCF8C6;border-bottom-right-radius:4px}
.bubble .who{font-size:12px;font-weight:700;color:var(--blue);margin-bottom:2px}.bubble.out .who{color:#2E7D32}.bubble .txt{white-space:pre-wrap;word-break:break-word}.bubble .time{font-size:11px;color:var(--ink-3);text-align:right;margin-top:2px}
.tg-foot{padding:10px 14px;background:var(--surface);border-top:1px solid var(--line)}
.rec{background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:16px 18px;position:sticky;top:20px}.rec-head{display:flex;justify-content:space-between;align-items:center;gap:8px}
.draft{background:#F3F6FF;border:1px solid #D6DEF5;border-radius:10px;padding:12px 14px;white-space:pre-wrap;font-size:14.5px;line-height:1.5}
.analysis{white-space:pre-wrap;font-size:13.5px;line-height:1.5;color:var(--ink-2)}
/* права ролей */
.acc-wrap{overflow-x:auto}table.acc th{white-space:normal;font-size:11px;text-align:center;vertical-align:bottom}table.acc th.feat{max-width:120px}table.acc td.c{text-align:center}table.acc td.sep,table.acc th.sep{width:10px;background:#F3F4F6;padding:0;border-bottom:0}
table.acc input[type=checkbox]{width:18px;height:18px;accent-color:var(--blue);cursor:pointer}table.mini{font-size:13px}table.mini td{padding:5px 8px}